IF YOU HAVE ANY PROBLEMS(like refund,return,replace,etc),PLEASE SEND EMAIL TO [email protected] on MONDAY-FRIDAY.we will reply you within 24 hours.PLS NOTE?This baby monitor only supports 2.4G WiFi,it can't supports 5G WiFi.Most routers use one of 2 different frequencies...You simply login to your 2.4GHz network to finish connecting.(Video about set up the camera:https://www.youtube.com/playlist?list=PLrNN4ZXUFg4ePBN_27W7Zj8lxnHj39BSq).If you can't connect to wifi or password is wrong,pls reset it,then connect again,if after you reset,it still can't connect to wifi,pls see the instruction to use the wired connection,then change wired connection to wifi connection,it will work. Easy Remote Viewing Setup
Plug in your camera, download the free mobile app,connect camera to your Wi-Fi, you're ready to begin live streaming. Remote Pan Tilt Control
Remotely control the camera to pan and tilt by either drag the image left and right, up and down on the app. Motion Detection & Smart Alerts
Camera starts recording a short video and send notifications to your phone when there is motion detection. Local recording
Record to a microSD memory card or on your phone, so you can easily review the footage from the past. Supports up to 32GB(sd card not include). Free Advanced Mobile App
You can do more with this app, including remote pan tilt control, capture pictures, record video, two-way talk, adjust the video quality, set the presets, back to default, turn on/off the night vision automatically and so more. No Monthly Fees
Affordable home security that doesn't nickel and dime.